Overview
Run and improve ServiceNow instances: users, roles, forms, catalog items, notifications, reports and upgrades.
What you'll do
- Administer users, groups and roles
- Configure forms, lists, UI policies and data policies
- Build Service Catalog items and record producers
- Set up notifications, SLAs and assignment rules
- Build reports, dashboards and Performance Analytics
- Support instance clones, patches and family upgrades
- Support and train users and write knowledge articles
What you bring
- Hands-on ServiceNow administration experience
- Core ITSM processes such as incident, problem, change and request
- Service Catalog and Flow Designer configuration
- ACLs, roles and groups
- Reports and dashboards
- Instance clones, patches and upgrades
- Stakeholder engagement across business and technology
You don't need every item on this list. If most of it fits, send your CV.
Nice to have
- ServiceNow Certified System Administrator (CSA)
- Basic JavaScript
- CIS-Data Foundations (CMDB and CSDM)
- ITIL 4 Foundation
- Performance Analytics