Overview
Shape Marketing or Service Cloud solutions, from customer journeys to case management, with business stakeholders.
What you'll do
- Run Journey Builder email and SMS campaigns
- Segment audiences
- Configure case management
- Set up omni-channel routing
- Manage knowledge
- Configure the service console
- Build Experience Cloud portals
What you bring
- Hands-on Marketing Cloud or Service Cloud experience
- End-to-end delivery from requirements to go-live on at least one Salesforce cloud
- Journey Builder and segmentation
- Case management and omni-channel
- Requirements analysis and functional configuration
- UAT support
- Stakeholder engagement across marketing, service and technology
You don't need every item on this list. If most of it fits, send your CV.
Nice to have
- Data 360 (formerly Data Cloud)
- Marketing Cloud Engagement certification
- Service Cloud consultant certification
- Contact-centre integration
- Agile delivery