Overview
Keep Murex MX.3 running for the business: incidents, end-of-day batch, interface and workflow failures, root-cause analysis and fixes.
What you'll do
- Provide second- and third-line support to Murex users across Front Office, Back Office, Risk and Finance
- Monitor and recover the end-of-day batch, MxML workflows and interfaces
- Investigate incidents and problems to root cause with SQL, logs and Murex diagnostics
- Fix data and static-data issues and raise vendor cases with Murex where needed
- Deploy fixes and patches through change control and verify them in production
- Maintain runbooks, known-error records and support handover notes
- Take part in an on-call rota for critical batch and trading-hours issues
What you bring
- Hands-on Murex MX.3 production or application support experience
- End-of-day batch and job scheduling with Control-M, Autosys or similar
- SQL on Oracle, Sybase or PostgreSQL for investigation and data fixes
- Unix/Linux and shell scripting for log and process analysis
- Understanding of the trade lifecycle and the asset classes supported
- Incident, problem and change management discipline
You don't need every item on this list. If most of it fits, send your CV.
Nice to have
- MxML Exchange troubleshooting
- Datamart and reporting support
- ServiceNow or Jira Service Management
- ITIL Foundation certification
- Upgrade and hypercare support