Overview
Keep business applications running in production: incidents, problems, monitoring, batch and releases.
What you'll do
- Monitor production applications, interfaces and batch
- Investigate and resolve incidents within service levels
- Run root-cause analysis and problem records
- Support releases, deployments and environment checks
- Write and maintain runbooks and knowledge articles
- Work with vendors and development teams on fixes
What you bring
- Hands-on application or production support experience
- SQL for investigation and data fixes
- Unix or Linux command line and shell scripting
- ITIL incident, problem and change processes
- ITSM tools such as ServiceNow, Jira Service Management or Remedy
- Monitoring and log tools such as Splunk, Dynatrace or Grafana
- Clear communication with users during incidents
You don't need every item on this list. If most of it fits, send your CV.
Nice to have
- Job schedulers such as Control-M or Autosys
- Messaging such as MQ or Kafka
- Support of packaged business platforms
- ITIL 4 Foundation
- Python scripting
- Follow-the-sun or on-call experience